How do we work?

We love working with and pampering our travel agencies, creating long-lasting, authentic and positive relationships that generate value for everyone.

Our way of working with travel agencies

At Balam DMC we like to build relationships based on trust, transparency and collaboration. This is how we work:

  • Exclusively B2B: we collaborate only with travel agencies.

  • White Label: we operate as your partners and your team in Mexico, always acting under your brand.

  • Rates: we work with net rates or rates including commissionWe guarantee clarity and flexibility according to the needs of each agency.

  • Additional commissions: on any services that travelers contract directly during their trip, your agency will receive a commission of 10%.

  • Constant communication: We maintain a fluid and personalized communication during all the stages of the process, from the planning to the execution of the trip.

Our way of working with travelers

At Balam DMC we take care of every detail to guarantee a flawless experience from start to finish. This is how we work with your travelers:

  • Total flexibility: we adapt to your needs and preferences throughout the trip.

  • Multilingualism: we offer services and experiences in more than 10 languagesensuring fluid communication at all times.

  • Attention 24/7: our team is available at all times to assist in any situation.

  • Concierge service: available during the trip, if contracted, to meet special or personalized requests.

  • Excellence in service: we provide the highest level of attention, commitment and willingness at each stage of the journey.

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